RETURN, REPLACEMENT AND REFUND POLICY

HOW DO I RETURN AN ITEM P  URCHASED ON Kaaytee?

Kaaytee offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 07 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: To Initiate the return for your product you can mail us at care@kaaytee.com or whatsapp - 9810145838. Along with the reason for the return. And our team will reach out to you within 24 hrs. 

Step 2: The products will be picked up within 4-5 business days. A refund or replacement will be initiated, thereafter. Please note, refunds / replacement will be initiated only if the products are in appropriate* conditions.

For all communication against raised tickets, please check your registered email IDs.

When you can’t claim return?

• Inappropriate product conditions:
• Product is damaged due to misuse
• Returned without proper safety packaging
• Product is used or altered
• If request is initiated after 07 days of order delivery
• Free product or promotional gifts (Freebies)

WHAT ALL CATEGORIES ARE NOT ELIGIBLE FOR RETURN/EXCHANGE?

• Discounted or coupon availed Products
• Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care Help Desk.

CAN I RETURN PART OF MY ORDER?

Yes. A partial return can be created of the whole order depending on their individual return policies, thereby seeking replacement/ refund. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

HOW LONG WOULD IT TAKE ME TO RECEIVE THE REFUND OF THE RETURNED PRODUCT?

Please note, Kaaytee initiates the refund after the returned item has reached us and the quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Kaaytee warehouse. In case of any refund discrepancies, Kaaytee may, at its sole discretion, request you to share with us a screenshot of your bank statement.

After the refund has been initiated by Kaaytee as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through Kaaytee coupons, which can be used during future purchases.

For any query you can reach out to us at info@kaaytee.com or whatsapp us -9810145838